This Privacy Policy describes the ways in which we collect and use your Personal Data.

For the purposes of this policy, NEO Position ("NEO"), the trading name of Etcetera Etcetera Etcetera Limited Registered in England and Wales (company no. 7167074) is the Data Controller. 

We are committed to protecting and respecting your privacy.

 

We may update this policy from time to time. The most up-to-date version will always be posted on this website ("online store") and display the date it was published (see the bottom of this page). Please do check this document occasionally to ensure you are familiar and happy with the most recent version.

If you have any questions at all about this policy or how your data is processed by us, please email us at info@neoposition.com or write to us at:

NEO  
1 Fore Street
London
EC2Y 9DT


INFORMATION WE MAY COLLECT ABOUT YOU

You can tour this website without being asked to provide any personal information, but we obviously require a certain amount of information from you to allow us to fulfil your order, answer your queries and offer you the best possible shopping experience. We may collect and process the following data about you:

Name
Address
Telephone number
Email address

If you contact us, we may keep a record of that correspondence including any contact details provided by you. 

NEO does not have access to, see or store your financial information. Your payment is handled by your choice of trusted third party payment provider. You can choose to pay via PayPal or credit or debit card using Stripe. All payments are covered under the relevant third parties' terms and conditions. NEO is not responsible for third parties' terms and conditions or privacy policies.

NEO does not currently use web analytics for this website, albeit this website is hosted and supported by Big Cartel, LLC ("Big Cartel"), which may use analytics and does collect:

  • log information about your use of this website, including the type of browser you use, app version, access times, pages viewed, your IP address and the page you visited before navigating to our website; and
  • device information about the computer or mobile device you use to access this website, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

Big Cartel also employs cookie files and tracking technologies to track and analyse your use of this website. See the 'Cookies and Tracking Technologies' section below for further information.

HOW WE USE YOUR INFORMATION

We use your information to:

  • provide our goods and services to you;
  • enable proper business administration and record-keeping;
  • respond to your requests and enquiries;
  • obtain your feedback on the goods and services we provide to you;
  • comply with applicable law(s); and,
  • where necessary, to obtain or maintain insurance coverage, manage risk, or obtain professional advice.

Note, you always have the right to withhold your personal information or request that we not process it. (See more about your rights below.) However, that may result in us not being able to provide goods and services to you or our service being significantly impaired. 

SUPPLYING PERSONAL DATA

We will only supply personal information provided by you to another organisation or individual in the following circumstances:

(a) Where the sharing of this information is required in order to provide the goods or service that you have requested.

(b) Where personal information is provided to parties who do not work for us, we will ensure that appropriate measures are taken to protect this information.

(c) Where the supply of such personal information is required by law or a regulatory authority.

ACCESSING YOUR PERSONAL DATA - YOUR RIGHTS

You have the following rights:

(a) The right of access to your Personal Data and the right to have this corrected or erased (which must be balanced with other rights and obligations).

(b) The right to restrict or object to the processing of your Personal Data.

(c) The right to withdraw consent: to opt out of receiving marketing communications that you once opted-in to receive. We will never send you marketing communications without first obtaining your consent.

(d) The right to data portability.

(e) The right to not be subject to any decision based solely on automated processing of your Personal Data.

If you would like to exercise your rights, please contact us using the details at the bottom of this page. Please allow us one month from the date of your submission to deal with your request. We will always aim to respond quicker than this and will notify you in writing of any action we take.

You also have the right to lodge a complaint about the processing of your Personal Data carried out under this Privacy Policy with the ICO or relevant other supervisory authority.

THIRD PARTY LINKS 

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

COOKIES AND TRACKING TECHNOLOGIES

This website is hosted and supported by Big Cartel, which uses different cookies and other tracking technologies to collect information about your use of this website. Cookies are small data files stored on your hard drive or in device memory that Big Cartel uses to improve its services and your experience of them. Web beacons are electronic images that may be used in its services that help to deliver cookies, count visits and understand usage and campaign effectiveness. 

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note, however, that if you choose to remove or reject cookies, this could affect the availability and functionality of Big Cartel's services and therefore this website.

We have no control over, and are not responsible for, the privacy policies and practices of third parties. For further information about Big Cartel's Privacy Policy, please visit https://help.bigcartel.com/privacy-policy 

TRANSFER OF YOUR PERSONAL DATA INTERNATIONALLY

By providing us with your Personal Data, you acknowledge and agree that we may from time to time transfer any of your Personal Data to any of the third parties with whom we work to deliver our  goods and services to you or to the offices of any of our agents or appointed representatives located around the world.

More information on those third parties with whom we may share your Personal Data will be made available to you at your request.

We require that our third party service providers only use your Personal Data as necessary to provide the requested goods and/or services.

SECURITY

Our policy is to hold the minimum amount of data needed to provide you with our services and goods, and to operate best business practice. We will take appropriate technical and organisational precautions to secure your Personal Data and to prevent the loss, misuse or alteration of your Personal Data. Personal Data is stored on secure servers. Any Personal Data that is stored on personal computers and mobile devices is password protected. As is any Personal Data stored using third party software.

Our security practices, processes or technology do not guarantee absolute security of your information. We do not accept responsibility for the security of information you choose to share with us over the internet or any devices you may use to share this information, and you should take all normal personal precautions such as, but not limited to, closing browsers and not using public networks (e.g., internet cafes, etc.) when sharing Personal Data online.

Please note, any transmission of Personal Data to us is at your own risk.

And remember, we never forget it is your data, and that it is precious!

CONTACT

Should you need to get in touch with us about this Privacy Policy or your Personal Data that we process, please:

Email info@neoposition.com
Phone +44 (0)20 3872 3052
Or mail NEO/NEO Position, 1 Fore Street, London EC2Y 9DT

[Last updated: 31 August 2018]